Frequently asked questions
Sourcing, freight, payment and delivery — the questions buyers ask before their first order.
What is the minimum order quantity?
One piece. There is no minimum order: the shop accepts single-piece orders on every product, and wholesale quantities on the same rows with quantity discounts applied automatically.
How do I place an order?
Three ways: add a product from the catalogue to the cart; search the catalogue by photo; or send a product link, picture or target price through the bulk quote form and the desk replies with a quote.
How long does delivery take?
Express air 8–12 days, standard air 10–15 days and sea 30–40 days — measured from dispatch, quoted per product before you pay. The day ranges come from the shop's own freight settings, so they match what the checkout shows.
How is freight calculated?
Air modes bill on chargeable weight with a floor per parcel ($2.54); sea bills on volume in cubic metres with a floor per consignment ($18.12). The product page and the cart show all three modes for your quantity before payment.
What are the payment terms?
60% of the order total is paid in advance to release sourcing; the remaining 40% falls due when the goods arrive. Each payment is recorded against the order with a reference the desk verifies.
How do I pay?
By bKash, Nagad or bank transfer — the numbers are shown on your order page, and you submit the transaction reference there. A submitted reference is a claim, not a settlement: the desk confirms it before the order moves.
Do you handle customs clearance?
Yes. LC, customs clearance and duty handling are part of the service — the goods arrive at your address cleared. The landed cost you are quoted covers the freight; the desk handles the paperwork end to end.
Where do the products come from?
From manufacturers and wholesale suppliers in mainland China. The catalogue is sourced from 1688 wholesale offers and Pinduoduo factory listings, with per-variation prices and supplier courier charges included in the cost basis.
Can you source a product that is not in the catalogue?
Yes — send what you are looking for through the bulk quote form: a product link, a photo, a description and a target unit price. The desk comes back with factory cost and landed cost for each freight mode.
How do I track my order?
Every order has a page with a status timeline, from advance paid through sourcing, the China warehouse, in transit and arrival to completion. You can open it from your account or from the order link you received.
What if the product is wrong or damaged?
Report it with a photo within 48 hours of delivery and the desk works the claim against the supplier. The returns page describes exactly what to send.
Is the price I see the price I pay?
Yes. The price on the product page and the freight estimate are shown together before payment, and the checkout charges what was shown. Nothing is billed after delivery.
A question this page does not answer? Send it through the contact form — the answer comes from the desk, not from a script. Contact the desk